Returns | Repairs

All sales are considered final. No returns for any reason will be accepted without prior written authorization from PlankedTop. Goods returned without PlankedTop authorization will be refused. Due to the custom nature of the Goods, PlankedTop will accept returns and exchanges at PlankedTop’s sole discretion. If PlankedTop accepts a return, Customer shall pay PlankedTop a minimum restocking fee of 25% of the Purchase Price, and shall be responsible for return shipping where applicable.

Unauthorized returns or returns arriving in poorly packed or damaged condition will not be accepted and will be returned to the shipper/carrier freight collect, at the customer’s expense. In the event defective goods are received, PlankedTop reserves the right to repair or replace the item. The customer must accept such reparations or replacements and agrees not to refuse, for any reason, to pay credit card charges, honor checks or other forms of money transfer which customer previously authorized or delivered, whether as a deposit, or any other payment or balance due. A "return of credit" can only be authorized by PlankedTop at its sole discretion. The Customer is responsible for any unauthorized check stop payments or credit card charge backs.

DAMAGE AND ISSUES. In the unlikely event that you need to file a claim, notify PlankedTop within two (2) business days of receipt to the shipping address provided on your order. No returns will be accepted on a product that has been installed, altered, damaged, cut, treated or processed. 

All claims of any damage that is found should be reported to PlankedTop within two (2) business days. Please keep a copy of the BOL. Save the packaging material and take pictures of the damage.

If you have appointed your own carrier, or if you choose to use your own small parcel carrier account, you are responsible for filing claims with the appointed carrier. PlankedTop is not responsible for a customer’s own or third-party freight damage and claims.

Please contact us for any refund or return question at contact@plankedtop.com.